News

Optimization of CRM system operation

OCT. 28, 2015

Zvonokla is the system combining IP telephony services and CRM system features that help to make communication within operation of a company with any business focus more convenient, efficient and successful.

We have optimized CRM system operation to bring high quality to customer relationship management while calling subscribers or while providing customer care service. We have also improved load performance of a report creation page and improved sorting and search by reports.

We added timetable scheduler to the CRM system
DEC. 4, 2015
Zvonokla CRM technologies and IP telephony continue to acquire new functional solutions. Integration of the telephony with the CRM system allows to make not only calls more convenient, but also wor...
IP telephony system updating
NOV. 6, 2015
Zvonokla is an office telephony that makes communication with a company's employees and clients convenient. IP telephony contributes to better business processes making them more flexible and well-...
IP telephony solutions for setting up calls
OCT. 15, 2015
We have added the tool for setting up days and time for making calls by operators to our IP phone system. This function allows to prevent calling to subscribers during days off and holidays.  ...
New form of operators' salary calculation
OCT. 5, 2015
IP telephony Zvonokla has implemented a new form of operators' salary calculation. There is no more bonus system for operators who work within virtual telephony. Operators get percentage of sales d...
Temporary inclusion of a phone number to DNC list
AUG. 28, 2015
IP telephony for business is more than just the technologies that make communication with customers considerably easier. It is an opportunity to communicate effectively, manage calls and use all IP...
Comments on operators' phone conversations
AUG. 7, 2015
Zvonokla CRM technology and its unique and essential solutions which we provide to our clients, are created especially for simplifying management of a company's processes. We have developed and imp...