We added timetable scheduler to the CRM system

DEC. 4, 2015

Zvonokla CRM technologies and IP telephony continue to acquire new functional solutions. Integration of the telephony with the CRM system allows to make not only calls more convenient, but also work within the system. In order to make it possible to schedule working hours, we have implemented special solution — timetable scheduler. Chief operators can schedule timetable, add shifts, view operators who are present at their workplace according to the shift, those who work not according to their shift or those ones who aren't at work. Also chief operators receive email with notification about the operators who work not under their shift. Timetable scheduler is an efficient tool for call center operation.

IP telephony system updating
NOV. 6, 2015
Zvonokla is an office telephony that makes communication with a company's employees and clients convenient. IP telephony contributes to better business processes making them more flexible and well-...
Optimization of CRM system operation
OCT. 28, 2015
Zvonokla is the system combining IP telephony services and CRM system features that help to make communication within operation of a company with any business focus more convenient, efficient and s...
IP telephony solutions for setting up calls
OCT. 15, 2015
We have added the tool for setting up days and time for making calls by operators to our IP phone system. This function allows to prevent calling to subscribers during days off and holidays.  ...
New form of operators' salary calculation
OCT. 5, 2015
IP telephony Zvonokla has implemented a new form of operators' salary calculation. There is no more bonus system for operators who work within virtual telephony. Operators get percentage of sales d...
Temporary inclusion of a phone number to DNC list
AUG. 28, 2015
IP telephony for business is more than just the technologies that make communication with customers considerably easier. It is an opportunity to communicate effectively, manage calls and use all IP...
Comments on operators' phone conversations
AUG. 7, 2015
Zvonokla CRM technology and its unique and essential solutions which we provide to our clients, are created especially for simplifying management of a company's processes. We have developed and imp...